Is there a cost associated with telephone support (i.e.: cost per call or issue)?

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No - For IT Technical issues and software problems if your annual maintenance fee is current. For initial install help and a reasonable volume of 'how-to' questions we will generally not charge a fee if your maintenance fee is current. If there is a significant volume of assistance required, or for general risk management and consulting support there may be separate charges so ask talk to us and, if necessary, we may will propose a quote.
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No - If your annual maintenance subscription is paid and active, phone support for IT Technical issues and software operational problems is covered. With a new license, or while evaluating the software the initial install help is provided free. Your maintenance subscription also covers phone support for re-installs, software usage strategy and a reasonable volume of 'how-to' questions. If there is a significant volume of assistance required, or for general risk management and consulting support there may be separate charges so talk to us and, if necessary, we may will propose a modest quote.

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Answer

No - If your annual maintenance subscription is paid and active, phone support for IT Technical issues and software operational problems is covered. With a new license, or while evaluating the software the initial install help is provided free. Your maintenance subscription also covers phone support for re-installs, software usage strategy and a reasonable volume of 'how-to' questions. If there is a significant volume of assistance required, or for general risk management and consulting support there may be separate charges so talk to us and, if necessary, we may will propose a modest quote.




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