Is there a cost associated with telephone support (i.e.: cost per call or issue)?

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No (for IT Technical issues and software problems - assuming your maintenance fee is current). For general risk management and consulting support - these items are handled by the local country or regional office and should be itemized in your quote.
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No - For IT Technical issues and software problems if your annual maintenance fee is current. For initial install help and a reasonable volume of 'how-to' questions we will generally not charge a fee if your maintenance fee is current. If there is a significant volume of assistance required, or for general risk management and consulting support there may be separate charges so ask talk to us and, if necessary, we may will propose a quote.

Revision as of 11:56, 25 March 2013

Answer

No - For IT Technical issues and software problems if your annual maintenance fee is current. For initial install help and a reasonable volume of 'how-to' questions we will generally not charge a fee if your maintenance fee is current. If there is a significant volume of assistance required, or for general risk management and consulting support there may be separate charges so ask talk to us and, if necessary, we may will propose a quote.




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