BPC RiskManager Frequently Asked Questions

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  1. How do I get a copy of BPC RiskManager V6.2.5?
  2. Would it be possible to get a copy of the BPC RiskManager V6 installation guide?
  3. Is there a feature listing for the BPC RiskManager windows client and the browser client? We are looking at the possibility of using a mixed client environment based on user specific needs and where they are.
  4. When are multiple BPC RIskManager server licenses required? We are looking to have RM implemented across a group of companies. They will all be using the same instance with same fields and definitions as the subject matter is the same. Can we use a single server license or will we require multiple server licenses?
  5. Can you please provide information on the cost of licensing and the type of licensing for BPC RiskManager V6.x ?
  6. Does your license include the cost of MS SQL Server ?
  7. I just purchased BPC RiskManager. Will you be sending the install disks, and when?
  8. What will need to be arranged prior to the installing BPC RiskManager?
  9. Does the RiskManager client application work with FireFox browsers?
  10. In what programming language is BPC RiskManager written?
  11. Does the RiskManager plug-in itself have a certificate like a java applet does?
  12. For support, what type of support is available (i.e.: email, phone, onsite, etc...)?
  13. What is the best way to get support?
  14. How do I arrange installation support and what is the timeline?
  15. What support packages are available and at what cost?
  16. Is there a cost associated with telephone support (i.e.: cost per call or issue)?
  17. How do I get custom features added, or request new features for BPC RiskManager?
  18. Is there a User Group Forum?
  19. What type of documentation, technical and user is available for BPC RiskManager?
  20. How does one decide the optimum BPC RiskManager configuration?
  21. Is BPC RiskManager a Client-Server application?
  22. What is the difference between the browser plugin and the windows executable RiskManager client?
  23. Database stability: Is the RiskManager essentially a SQL Server application ported to Oracle?
  24. Database support: Which database choice will give us the best level of support?
  25. Security: What is the most secure architecture for BPC RiskManager?
  26. What is the best client version - the browser or non browser Risk Manager client?
  27. What admin account rights are required to setup a browser plug-in?
  28. How do I configure IE for the RiskManager browser plugin?
  29. We just ported our enterprise system to a new server and I can't login. What do I do now?
  30. How do I port BPC RiskManager from test (or dev) to production?
  31. How do I install BPC RiskManager onto a computer running a 64bit Windows OS?
A Frequently asked Question is...

What type of documentation, technical and user is available for BPC RiskManager?

Answer

  1. A very detailed installation and configuration manual (assumes you know nothing about windows, SQL Server or RiskManager) and covers XP, Vista, W2000, W2003 and SQL Server 2000 and SQL Server 2005 and SQL Express 2005 setups (Aprox 80 pages) .
  2. Structured installation manual on the riskwiki.
  3. A growing Bishop Phillips Consulting and client/user maintained riskwiki.
  4. Extensive programmer level documentation for:
        • Report Builder - the end user report building tool (Aprox 135 pages) + Reference manual.
        • PAXScript and ScripterStudio - the internal scripting languages
        • WorkFlow Studio - the internal workflow tool (this is being rewritten and updated). Note the WorkFlow Studio is a beta release at the moment, so the documentation does not yet has a fixed target to document. It should be production grade by January. The beta bit refers to the fact that we have not yet sewn it through all the internal screens (because we are still deciding how best to use it - beyond merely documenting process flows), although all the database hooks are in place and the actual designer and engine, and task manager are fully functional and in production ready state.
  5. User help library (being upgraded for the new release).
  6. Example databases with extensive internal documentation (e.g. Standard & Poors - with the risk categories explained). All documentation is shipped with the system and will progressively appear on the riskwiki over the next few months. We currently deliver it as a mixture of Windows help, HTML and pdf documents.
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