BPC RiskManager Frequently Asked Questions

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  1. How do I get a copy of BPC RiskManager V6.2.5?
  2. Would it be possible to get a copy of the BPC RiskManager V6 installation guide?
  3. Is there a feature listing for the BPC RiskManager windows client and the browser client? We are looking at the possibility of using a mixed client environment based on user specific needs and where they are.
  4. When are multiple BPC RIskManager server licenses required? We are looking to have RM implemented across a group of companies. They will all be using the same instance with same fields and definitions as the subject matter is the same. Can we use a single server license or will we require multiple server licenses?
  5. Can you please provide information on the cost of licensing and the type of licensing for BPC RiskManager V6.x ?
  6. Does your license include the cost of MS SQL Server ?
  7. I just purchased BPC RiskManager. Will you be sending the install disks, and when?
  8. What will need to be arranged prior to the installing BPC RiskManager?
  9. Does the RiskManager client application work with FireFox browsers?
  10. In what programming language is BPC RiskManager written?
  11. Does the RiskManager plug-in itself have a certificate like a java applet does?
  12. For support, what type of support is available (i.e.: email, phone, onsite, etc...)?
  13. What is the best way to get support?
  14. How do I arrange installation support and what is the timeline?
  15. What support packages are available and at what cost?
  16. Is there a cost associated with telephone support (i.e.: cost per call or issue)?
  17. How do I get custom features added, or request new features for BPC RiskManager?
  18. Is there a User Group Forum?
  19. What type of documentation, technical and user is available for BPC RiskManager?
  20. How does one decide the optimum BPC RiskManager configuration?
  21. Is BPC RiskManager a Client-Server application?
  22. What is the difference between the browser plugin and the windows executable RiskManager client?
  23. Database stability: Is the RiskManager essentially a SQL Server application ported to Oracle?
  24. Database support: Which database choice will give us the best level of support?
  25. Security: What is the most secure architecture for BPC RiskManager?
  26. What is the best client version - the browser or non browser Risk Manager client?
  27. What admin account rights are required to setup a browser plug-in?
  28. How do I configure IE for the RiskManager browser plugin?
  29. We just ported our enterprise system to a new server and I can't login. What do I do now?
  30. How do I port BPC RiskManager from test (or dev) to production?
  31. How do I install BPC RiskManager onto a computer running a 64bit Windows OS?
A Frequently asked Question is...

Is there a User Group Forum?



Forum: http://bpc.bishopphillips.com/forum/

Most users use other forms of communication such as emailing or phoning us were just so easy that users tended to do that rather than remember the forum details, and it is not software that tends to have a lot of bugs. Where they occur we fix them pretty quickly - often within 24 hours and then re-release. Initial installation is always handled by us with remote support as you work through the install - so there are not install questions to resolve on a forum - and upgrades are usually just a matter of running the auto-installer or (if you prefer manual methods) copying a couple of files and running a script - or with many clients simply backing up their database and giving it to us to convert.


  1. Wiki: Some many months ago we launched a public wiki (riskwiki.bishopphillips.com) to which we are progressively transferring our large internal library of management consulting and governance "technologies".
  2. TeamServices: Issues, enhancements and bugs are tracked through the team.bishopphillips.com site. Registered clients have access to this site, but to date most users simply send us an email and we record the issue on the team site.
  3. Blog: http://bpc.bishopphillips.com/riskthink/
  4. We are open to suggestions. BPC also runs a world-wide user-group coordinated by our Canadian office.Read More..


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